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Frequently asked questions
What stoves does The North Flame carry?
The collection lists 33 stoves from Drolet and Englander, priced from $329 to $4,879 (CAD).
How do I choose the right size?
The right choice comes down to three questions: how much space you need to heat, how you plan to fuel it (cordwood or pellets), and how you will vent it (existing masonry chimney or new venting). Calculate your heating area first, then match it to the heating area listed on each product page.
Where does The North Flame ship, and how long does it take?
We ship across Canada and to the United States. Standard parcel shipments average 3 to 5 business days, and in-stock items ship within 2 business days. Heating appliances ship by freight with curbside delivery. Shipping costs are calculated at checkout based on your order and destination.
Can I return an item?
Most unused items can be returned within 30 days of delivery. Return shipping is at the customer's expense, and a restocking fee applies: 10% for parts and 15% for heating appliances. Contact info@thenorthflame.com to start a return.
Related guide: How to choose the right wood heating appliance
Why Shop on The North Flame
Fast and reliable Shipping
Take advantage of our fast delivery across all of North America
Made in Canada & USA
A complete range of heaters offering superior craftsmanship and enhanced durability.
Amazing Deals
Take advantage of amazing deals thanks to our great prices, volume discounts and monthly promotions.
Exceptional Customer Service
Our dedicated team is here to assist you with expert advice and support for all your heating needs.